Wild Wednesday Webinar featuring Stan Phelps, Founder Purple Goldfish.com
“Diamond Goldfish: Excel Under Pressure and Build Better Client Relationships”
Wednesday, December 18, 2019
12:30 pm ET /11:30 am CT / 10:30 am MT / 9:30 am PT
Expanding upon the well-known Silver and Golden Rules, this workshop covers how we act and react to situations when we are under pressure. Like a diamond, pressure and heat helps mold and shape us, but more importantly, it also has a similar effect on the people we interact with. Participants will learn the Diamond Rule and how to M.I.N.E. for stronger relationship.
Attendees will learn:
1. Tools: Get equipped with the M.I.N.E. process for building relationships under pressure.
2. Skills: Understand your style, and the style of those you come in contact with.
3. Empathy: Gain a deeper appreciation for what causes other people stress and find ways to reduce it.
1 CAS Credit when you submit your PPAI Pin number with your survey.
About Stan: Stan Phelps is the Founder of PurpleGoldfish.com. He is a TEDx Speaker, Forbes Contributor, IBM Futurist and Certified Speaking Professional that focuses on customer experience and employee engagement. Throughout his career Stan held many marketing leadership roles with adidas, International Management Group, PGA of America, and Synergy. He’s the author of 10 books: Purple Goldfish, Green Goldfish, Golden Goldfish, Blue Goldfish, Purple Goldfish-Service Edition, Red Goldfish, Pink Goldfish, Purple Goldfish-Franchise Edition, Yellow Goldfish, and Gray Goldfish. They all focus on the little ways to drive differentiation, increase loyalty, and promote positive word of mouth. He has spoken at over 400 events in 16 countries. Stan holds a JD/MBA from Villanova University and a Certificate in Achieving Breakthrough Service from Harvard Business School. He lives in Cary, North Carolina with his wife Jennifer two boys Thomas and James.
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