Learning Lab attendees will learn: Creative idea generation; Awareness of marketing opportunities; How to increase sales; Extending consulting services.

September 8, 2026 | 12:30pm EST

Presented by: Vance Morris, Deliver Service Now Institute

Most business owners are bleeding money they'll never see disappear. Not because of bad service or high prices. Because nobody ever showed them the hidden formula that separates businesses clients stay loyal to from businesses clients quietly abandon.

In this free training, Disney Business Consultant Vance Morris reveals the exact system he used inside Walt Disney World, and now uses across his own home service businesses, to turn ordinary clients into fiercely loyal fans who stay longer, pay more, and can't stop referring their friends.

Learning Outcomes:

• Know exactly why your team's experience is silently sabotaging your client experience, and the shockingly simple fix most business owners never think to make.
• Discover the ruthless truth about why "good service" is quietly killing your referrals, and the specific shift that transforms forgettable transactions into unforgettable, talked-about experiences.
• Uncover the hidden systems breakdown draining your profits behind the scenes, and how to bulletproof your operations so your business runs flawlessly whether you're in the building or not.
• Master the one marketing secret almost every business owner gets backwards, and walk away with a proven formula for turning the clients you already have into your most powerful, most profitable growth engine.

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