Wild Wednesday Webinar featuring Dave Sweet, President and Jayna Sweet, Customer Service Specialist From automatik
“The Satisfaction Formula S.E.R.V.E. F.I.R.S.T. For Maximum Customer Engagement”
Wednesday, October 30, 2019
12:30 pm ET /11:30 am CT / 10:30 am MT / 9:30 am PT
Dave says that when it comes to customer service, his life has been a “case study”, having mostly experienced what customers DO NOT want. Then Jayna also started to experience “life” as a customer and shared many of the same kinds of frustrations Dave talked about over the years. Based on their combined life experiences they developed, “the formula”. They will discuss key behaviors that when implemented guarantee happier and more engaged internal and external customers.
Attendees will learn:
- Key behaviors to guarantee happier more engaged customers
- What customers DO NOT want
- Strategies to help business DO BETTER
1 CAS Credit when you submit your PPAI Pin number with your survey.
About Dave: President of Phoenix, AZ-based automatik, Dave and his wife Kathy have grown from a two-person consultancy into a full-service Tier One international training and events firm with a mission to eradicate boring training from the face of the Earth. For nearly three decades, automätik has helped some of the most prestigious consumer brands in the world elevate their internal training and corporate events, including Toyota, Jaguar Land Rover, BMW/MINI, Sub-Zero and Wolf, and the Arizona Diamondbacks.
About Jayna: As the daughter of Dave and Kathy, Jayna has been around customer service her entire life. An actress and writer with experience as a barista, dog walker, call center representative, and communications designer, Jayna lives smack-in-the-middle of the two biggest generations – Millennial and Gen Z – and provides a truly unique perspective on customer service.
Another TOM Experience from TSPPA, OPPA, MiPPA, PPAChicago, PPAW, UMAPP, CAAMP, PPAMidwest, AzPPA, RMRPPA, NWPMA, HPPA, PPAS, PAPPA, TRASA, GCPPA, PPAF and PMANC
Wild Wednesday Webinars are Sponsored by Edwards Garment Co.
